FAQs (Frequently Asked Questions)

1 What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email along with the link to track your order. Or you can track the status of your order from the "order history" section on your account page on the website.

2 Can I change the personalization of my order?

We can only change the personalization of orders that have not yet been saved. To make changes to your order, contact us via WhatsApp or by Telephone +34 629 388 195

3 What payment methods do we accept?

You can purchase on our website using debit card, credit card, net banking or UPI. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm and other wallets. You can choose these payment methods at checkout.

4 Do we accept returns?

We do not accept returns because the product is designed and engraved to your liking so it cannot be reused

5 What happens if my order arrives in poor condition or the personalization is incorrect?

If your order arrives in poor condition or the personalization is incorrect, it is important that you contact us via WhatsApp indicating your order number. It is important to provide photographic evidence of the condition in which the order arrived or of incorrect personalization. If everything is correct, the item(s) will be replaced.

6 How do I cancel my order?

1 Sign in to your account

2 Once you are logged in, go to the "My Orders" or "Order History" section

3 Find the order you want to cancel and click on it to view the details

4 Verify that the order status allows cancellation. If the order has already been saved or shipped, it will not be possible to cancel it.

5 If the order is eligible for cancellation, you will find a link or button to cancel it. Click on the.

6 You will then be asked to provide a reason for the cancellation. Select the option that best suits your situation.

7 Confirm the cancellation of the order and wait for the on-screen confirmation.

8 The full amount paid will be refunded.

Please remember that it is important to cancel your order as soon as possible, as once the order has been saved or shipped, it will not be possible to cancel it. If you have any additional questions or need assistance, please do not hesitate to contact us.

7 How to customize my order?

To personalize your order you must

1 Select the item you want and if necessary the quantity

2 You must select the “add personalization” button

3 Fill out the personalization to your liking and following the instructions, if you attach an image, logo or drawing make sure it is valid

4 Verify that the information entered is correct before proceeding with payment

5 If you have any special requests or additional instructions, be sure to include them in the comments or notes box (Located in cart)

6 Finalize your order and wait for confirmation, where the customization specifications will be detailed

If you still have questions, you can contact us by phone, WhatsApp or email.

Contact information

-Phone +34 629 388 195

-Email info@regalograbado.com

Thanks for trusting in our service!